Fast Track Claims Handler - Level 1
We are looking for a Fast Track Claims Handler to join the Fast Track Claims team in Client Protection on a permanent basis.
What is in it for you
- Excellent opportunity to develop your skills, gaining case management and report writing experience
- Showcase your excellent customer communication skills with key stakeholders
- Demonstrate your ability to work in a fast-paced environment
- Play a part in protecting the public and upholding the public interest
The role
As a Fast Track Claims Handler Level 1, you will process a high volume of Compensation Fund claim cases, delivering against KPI’s in line with case management guidelines. You will manage a portfolio of straight forward cases, follow process and investigate cases effectively, drafting reports and making recommendations appropriately.
You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will liaise closely with the Technical Specialists for guidance and feedback to improve your performance and case progression.
As a Fast Track Claims Handler Level 1, you will have a focus on customer service, quality and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. The main use of communication will be the telephone.
You will be comfortable with continually changing processes as we evolve the process and develop our IT systems. You will have your own case-holding, but also be comfortable with being able to pick up any file as it is needed in a pooled file system.
What we are looking for
- Able to adapt to changing priorities
- A customer focused approach
- Resilience and ability to liaise with difficult customers in a professional manner
- Excellent decision-making ability
- Motivated to work under pressure and to tight timescales
How to apply:
To apply for this role, please click on the apply button to submit your CV and reply to the questions on our online Application Form.
Alternatively, if you want to find out more about the organisation, team, role or our culture email us on recruitment@sra.org.uk and we will arrange a call in confidence.
The deadline for applications is 2 February and interviews will be held week of 10 February.
Essential
Excellent communication skills (both written and verbal)
Evidence of working successfully in a customer focused fast paced/constantly changing environment where priorities may change at short notice
Experience in dealing with difficult or emotional customers (Claimants / Applicants)
Proactive decision making and an ability to analyse large amounts of different information and make sound decisions based on clear rationale
Results focused and motivated to achieve performance targets (both quantity and quality)
A co-operative team player who can work effectively within a pressurised environment and to tight deadlines
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.