Authorisation Caseworkers – Level 2

We are recruiting for Authorisation Caseworkers – Level 2 (internally known as Authorisation Officer - Level 2) in our Individual Based Authorisation and Firm Based Authorisation teams on a Fixed term Contract basis or internal secondment of 12 months.

The Authorisation function of the SRA is one of the largest operational teams within the organisation. As an Authorisation Caseworker you will assist in delivering the team’s regulatory objectives and make sure that the associated processes meet the relevant service levels and KPIs.

You will make regulatory decisions on a full range of applications for firms/individuals that are entering the legal services market. Using our CRM system, you will also be comfortable working with data to ensure information platforms are efficient and kept up to date.

You will be competent at prioritising, offering pragmatism and a high level of attention to detail. You will be a energetic team player possessing excellent communication skills with both internal and external stakeholders, whilst always delivering excellent customer service.

Coaching and feedback skills are essential to this role and you will support colleagues.

What’s in it for you:

• Make a difference to regulatory outcomes with effective decision making and responsibility for your own workload
• An opportunity to coach and support others in the team
• Development of knowledge across varied work areas within a multiskilled team
• Career progression and development opportunities
• Being part of a high performing team and supportive team, delivering excellent customer service
• Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation.
• Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%.
• 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
• Access to employee discount vouchers for savings on High Street brands, travel and supermarkets.
• Life Assurance cover of 4 times basic salary.

What we are looking for:

• An energetic team player
• An ability to interrogate data, showcasing excellent IT skills.
• Someone who can take ownership, ensuring effective resolution of applications.
• Someone who can competently draft written correspondence and documents.
• A track record of delivering results against SLAs.
• An ability to support new and existing staff through various measures such as allocating work, quality assurance, coaching and feedback.
• Initiative and capable workload management skills with the ability to prioritise.
• A team member who is passionate about delivering excellent customer service
• Competent user of IT systems.

Useful information:

• There is a role profile attached at the bottom of this advert which details the full skills and experience required.
• This is a hybrid role and will be based in our Birmingham office up to two days a week, and from home the rest of the week.
• Previous unsuccessful applicants to the Authorisation Caseworker/Officer role in the past 3 months, will not be considered and should not re-apply.
• Interviews will take place: Monday 8, Tuesday 9 & Wednesday 10 April 2024.
• If you have any questions that are not answered in the advert, or on our website, please contact us via: recruitment@sra.org.uk

To Apply

Please use the apply button at the bottom of the advert. Please upload both a CV and a cover letter. The cover letter should provide examples against the criteria listed above within the 'What we are looking for' section and address how your knowledge, skills and experience relate to the role requirements. Please keep answers to 400 words or less for each criteria.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

The closing date for applications is 1 April 2024 at 23:55.