Director - Consumer Policy and Engagement

Full time
£81,944 or in accordance with pay policy
Hybrid - home based and Birmingham, Hybrid - home based and Cardiff, Hybrid - home based and London, Old Broad Street
Policy, Education and Research

Whether it’s protecting the public or increasing access to justice, consumers are at the heart of all our work.

The Director of Consumer Policy and Engagement will play a central role in understanding and promoting the consumer perspective and achieving our mission of driving confidence and trust in legal services.

It is an exciting time to be working in legal services regulation. The impacts of new technology, changing consumer expectations and questions about the sustainability of current consumer protections are some of the key issues we are grappling with. In this role you will work closely with colleagues, including in policy development and research and analysis, to help us understand how we can achieve the best results for consumers.

This newly created role will be responsible for successfully leading a team dealing with key, strategic, cross-cutting issues: consumer policy; Welsh Affairs; Public Affairs and Stakeholder Engagement; and Equality Diversity and Inclusion (EDI). 

The successful applicant will establish a new team to create a focal point for consumer policy matters and combine this with our existing Welsh Affairs function. You will help develop our current Public Affairs function, with a particular focus on strategic stakeholder engagement. You will also support and enable our established EDI Team to maximise impact.

Engaging in key debates about consumer policy and maintaining close engagement with consumers and consumer groups, you will maintain a strong profile externally and deepen the connection between strategic objectives and policy developments.

What’s in it for you

  • play a central role in understanding and promoting the perspective of the consumer across all of our policy work
  • showcase your communication skills - represent the SRA across a range of stakeholder groups
  • the opportunity to shape and inspire a new team through confident and effective leadership

What we are looking for 

  • a good understanding of consumer issues
  • demonstrable track record of delivery of effective consumer policies
  • the ability to forge strong relationships with consumers/consumer representatives/policy makers/think tanks and third sector organisations
  • excellent communication skills and experience of representing an organisation on a public stage
  • evidence of successful stakeholder management and influencing at the highest levels in organisations.
  • experience of working with senior stakeholders, including Boards and Board members, to develop and deliver effective policy
  • proven leadership and people management experience in a comparable role.

Experience of EDI policy work, Welsh Affairs, strategic public affairs or legal services policy is desirable but not essential.

Additional information

We have a hybrid working model with a blend of home working and office presence of two days a week. The postholder will also need to travel frequently in England and Wales to engage with both external and internal stakeholders. This role will be based from one of our offices in either Birmingham, Cardiff, or London.

Salary c. £82,000 - £96,000 dependent on experience (circa £90,000-£105,000 if attached to our London office).  More information on our benefits can be found here.  

How to apply and next steps

Please refer to the Role Profile for full role specification and use the apply button at the bottom of the advert.

You will be asked to upload a CV and Cover Letter to demonstrate your knowledge, skills and experience and how they specifically relate to the requirements of the role. Your CV and Cover Letter will be used to shortlist your application.

Deadline for applications is 11 February 2024.

We expect first stage interviews to take place on 23 February 2024 and 1 March 2024 at our offices in Central London. Successful candidates will be invited to a second stage interview in early March.

If you have any questions, you can contact us via:


The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
Vacancy closing date: 11/02/2024, 23:55

This opportunity is closed to applicants.